October 23, 2014

 

 

Dear Sir/Madam:

 

 

I have a strong spirit and enthusiastic, committed work style. I enjoy challenges and collaborating in a team environment to achieve common goals. I thrive on seeing visions turn into reality.

 

Please find my resume below for your consideration. I welcome the opportunity to talk and meet with you in person to discuss my qualifications and determine how I can add value to your team and organization.

 

I look forward to speaking with you.

 

Sincerely,

 

Russell R. Beck

Conference Services Technician

russell.r.beck@kp.org

(510) 207-3105

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Russell R Beck

 

 

1413 Portola Avenue #11                                  Telephone (510) 207-3105

 

 

 

Rose Int. / Kaiser Permanente, Oakland, CA

Conference Services Technician/ VIP Subject Matter Expert. Aug 2013 – Current

§ VIP Event Coordinator

§ VIP Onsite Technical Support

§ Day to day - VIP event room facilitator

§ Facilities Room management

 

 

Whitlock/ Black Rock, San Francisco, CA

AV/VC Multimedia Technician. May 2012 – Aug 2013

§ VIP Event Coordinator

§ Codian Bridge Operator

§ Day to day - VIP event room facilitator

§ Build calls, MOVI accounts VMM accounts, answer Hot Line calls and provide outstanding customer service.

 

 

 

PROVIDEA CONFERENCING/ VARIAN, Palo Alto, CA

VC & AV Specialist. February 2011 – March 2012

§ Troubleshoot all AV/VC equipment problems, coordinating with outside vendors as appropriate. Work with international sites to help trouble shoot and resolve equipment problems.

§ Coordinate support with Providea Real-Time Support to ensure all calls are monitored via TMS.

§ Coordinate bridged VC conferences using the Varian bridge or with TMS, assisting in call set-up as requested.

§ Troubleshoot and resolve basic audiovisual system problems.

§ Meet with customers before meetings and presentations to understand the customer’s requirements for how the audiovisual systems will be used.

§ Provide immediate or “emergency” in person problem resolution when necessary and escalate unresolved problems to the Providea AV Help Desk or appropriate technical resource.

§ Track and document daily activity per Varian Medical Systems requirements.

 

 

 

 

 

 

 

 

Milestone Technologies/ Google, Fremont, CA

Video Conference Bridge Operations. August 2007  - January 2011

§ Work daily with Tandberg MPS800, Codian MSE8420 bridges and all codec endpoints maintaining bandwidth on the Google network. 

§ Responsible for all aspects of VTC activities which include monitoring, maintenance and requirements support, troubleshooting and operation of the equipment.

§ Work on the largest corporate Tandberg VC network with over 2000+ endpoints. Schedule and manage VC bridge calls via TMS and Codian interfaces. Provided focused video conference services for events. Maintained and repaired local VC codecs via ticket services. Work extensively with endpoint web interfaces and TMS management software.

§ AV production team member for large company & VIP meetings managing VC calls with 70+ remote sites.

§ Conducted extensive codec and TMS software testing for the client prior to production rollout.

§ Conducted testing on proprietary PC to PC collaboration tool supporting H.323 integrated with VC calls.

 

FUJITSU, Sunnyvale, CA

Senior Engineer, Manager. June 2007 to August 2007

§ Tasked with engineering AT&T “Light Speed” project. Design outside plant work order, F2 copper conditioning.

§ Coordinated field work, prepared work order drawings, updated work order records and provided work order estimates.

§ Provided administrative and field support to the OSP provisioning process.

§ Completed projects in time sensitive environment using AT&T engineering tools such as ARES, MIC, FEI and IMAGINE.

 

 

CACI, Peterson AFB, CO.

VTC Facilitator/ Subject Matter Expert. November 2006 to May 2007

§ Provided Engineering and procedural video teleconferencing and networking support, resolved scheduling as well as interoperability problems and performed direct support to the Director of Homeland Defense, U.S. Norad/Northern command.

§ Assisted DISN Video Services (DVS) customers and program staff in identifying problem source/resolution for any conference impact experienced on DISN Video Services. Also identified network errors based on Customer Premise Equipment (CPE), transmission, and/or DVS hub interface.

§ Served as Point of Contact to the DVS customer base and other DOD elements as required.  Provided customer with various equipment configurations, including codec, crypto, multiplex, and Inverse Multiplex (IMUX), authorized for use on DVS network.

§ Prepared procedural and technical documents for use by DVS customers. Scheduled, coordinated and facilitated VTC’s in over seventeen Secure and Non-Secure rooms using both Tandberg and Polycom equipment.

 

SAIC, Ft. Shafter, HI

VTC Technician. October 2005 to November 2006

§ Served as VTC Engineer / System Admin-Help Desk. Managed and supported secure and non-secure video teleconference service and provided general system administration for the 9th RRC Reserve Center.

§ Provided both VTC and system administration/ help desk service for printers, servers and workstations on Fort Shafter, Maui, Hilo, Alaska, American Samoa, Guam, Korea and Saipan. 

 

 

 

YORKTEL, Pearl Harbor, HI

VTC Technician. November 2004 to October 2004

§ Performed VTC/MCU JWICS Bridging Technical duties. Provided contractor support to the DSN video Services – Global System for the Department of the Navy, Pearl Harbor.

§ Scheduled, built, troubleshoot, and maintained VTC’s in the Pearl Harbor region.

§ Assisted customers daily with VTC problems including CODEC and crypto issues.

 

Other Employment Experience:

 

             WorldCom, San Ramon, CA

Outside/ Inside Plant Fiber Optic Engineer. May 2000 – Apr 2002

 

Air Force Reserves, Travis AFB, CA

Defense Courier Service, May 2002 - 2004

 

US WEST/QWEST, Colorado Springs, Co

Network Technician. November 1998 to June 2000

 

US AIR FORCE, Colorado Springs, Co

Cable Maintenance Technician. January 1995 to January 1999

 

 

 

QUALIFICATIONS

 

 

§ TCE1 Certification/ Tandberg Certified Engineer Level 1

§ Highly qualified in supporting integrated video and audio conference systems on a remote basis, working with users in different levels of management, technical and administrative positions.

§ Possess working knowledge of Tandberg MCU’s, Gateway and Gatekeeper systems over IP, Voip and ISDN Networks.

§ Also knowledgeable with AT&T MIC, location records, LFACA, LMOS and ARES. Proficient with Polycom as well as many types of crypto devices.

§ 8 Years VTC/VC experience, 2 + Years Experience as Fiber Optics Engineer. Inactive TS/SCI DOD Security Clearance.

§ 4 years in the Air Force as a Cable Maintenance Technician – Stationed at NORAD I installed spliced and terminated Fiber Optic and copper cable.